Frequently Asked Questions

Is checking out safe and secure?

Absolutely! Placing an order with Pajaggle is both safe and secure. Orders are placed using eCrated's encrypted system and processed over a secure server known as Equity Commerce.

What types of credit cards do you accept?

We accept all major credit cards.

How much is shipping?

Shipping costs are different for each destination and are automatically calculated using a freight calculator. The various shipping options and costs are given once an item has been placed in the shopping cart and the delivery address has been provided.

Is tax included in the price?

Yes.

How long until I receive my Order?

We typically ship within 24-48 hours with customers receiving their Pajaggle™ Products within 3-7 business days.

How can I contact you about an existing order?

Please e-mail our Customer Service at support@pajaggle.com to submit a query about an existing order.

What happens if my board is missing a piece?

Go to our replacement page and follow the directions to get your replacement piece.

What is your return policy?

Products purchased on this site are sold 'as is' and can only be returned if found to be defective upon initial inspection after receipt by the purchaser. Customers have 7 days from the date of shipping or 1 day after confirmation of delivery has taken place to claim. All claims must be submitted via e-mail to Customer Service (support@pajaggle.com). Once approved by Pajaggle's Shop Customer Service, the defective item should be returned in its original packaging at the expense of the purchaser. A replacement product will be shipped to the original ordering party's address or a refund will be issued upon the return of the defective item in its original packaging.

Do you have wholesale information?

Pajaggle is proud to have over 400 stores nationwide carrying Pajaggle products. In addition, we are honored to have Canada, South Korea, and Venezuela to carry our Pajaggle Board game. If you would like to receive more infomration, please send us an e-mail Wholesale Information (info@pajaggle.com). Feel free to download our catalogue of Pajaggle products.Download Catalog